Return & Exhange Policy
Return and Exchange Policy :
Welcome to SM Sports. We value your trust and privacy. Please review our Return and Exchange Policy to understand how we handle returns and exchanges for the products we offer on our website.
Return Period
You may return a product within 7-10 days from the date of delivery, provided it is in unused condition and in its original packaging. Please note that the return shipping cost is the customer’s responsibility. We cannot accept items that have been used or have had their original manufacturer packaging removed.
Eligibility for Returns
To be eligible for a return, please ensure the following:
- The product was purchased within the last 7-10 days.
- The product is in its original packaging.
- The product is undamaged and unused.
- You have proof of purchase or a receipt.
Ineligibility Criteria
Products that do not meet the above criteria will not be considered for return. These include, but are not limited to:
- Misuse of any product.
- Superficial cracking.
- Damaged edges or toe, or excessive use.
- Bats used against bowling machines, as they may damage cricket bats.
Receiving a Damaged Product
If you receive a damaged or defective item or items that you did not order, please contact our Customer Service within 48 hours of delivery. Provide your order number, item number, email address, and phone number. Failure to contact Customer Service within this timeframe will result in the customer being responsible for all return shipping charges.
Refund Process
Once we receive your returned item that meets the return/exchange policy, we will inspect it and notify you of its receipt. We will then update you on the status of your refund. If your return is approved, we will initiate a refund to your credit card or the original payment method. The timeframe for receiving the credit depends on your card issuer’s policies.
Shipping Costs
Customers are responsible for the shipping costs associated with returning the item. Shipping costs are nonrefundable and will be deducted from your refund.
